Communication with your customers and suppliers is a key factor when it comes to small business. Picking a business phone system installation that is reliable can be complicated and tricky for business. Eventually, a business has to choose between two options; a public switched telephone network that relies on phone lines and Voice Over Internet Protocol (VOIP) that uses the Internet to transmit voice data. Here are some of the reasons behind its popularity.
Reasons why small businesses need VOIP services
Easy to Install and maintain.
VOIP are very simple to install and maintain even for a business with little technological know-how. Unlike thetraditional system where you had to contact a technician to come and do some wiring, VOIP is easy to set up. Moreover, contrary to traditional one where phone switches need to be installed, this one has no hardware to install, you only need phones and computers, and you are ready to go.
Can be easily scaled up and down.
Sometimes it can be difficult to predict the number of phones you will need the next year because employees can resign and others are employed. However, with a hosted VOIP system, things are easily manageable because when an employee leaves or resigns, you can remove him/her from the line, and when a new one is employed, you can easily add.
Employees can be easily contacted.
VOIP has a feature called find me or follow me call routing that enables the employee to be easily reached. For example, you may be operating a business where workers may be sent to the field hence finding them through the office phone can be difficult. Therefore, you may set the system that allows the office phone ring maybe twice then on the third ring; the call is diverted to the individual’s phone and if that person doesn’t receive then the call is directed to the home phone. Once the list is exhausted, then the call is sent to email.
Availability of coaching tools
Instead of advising your employee after the phone has hung up, you can give them while on call. VOIP has a feature called barge and whisper. Barge allows you to listen to the conversation between your employee and the customer without any interruption while whisper enables you to advice the employee on what to tell the client without the client listening to the conversation.
VOIP saves money.
The traditional phone system can be expensive compared to VOIP. The cost of installation, reconfiguring, repair and maintenance has to be incurred when it comes to traditional one. However, if your business is using VOIP, then you will save on installation costs and is less expensive too. Therefore, if you are operating a business that makes most of its calls through the Internet, then you will save a lot in the long run.